Support and CS
The customer asks. Now you know the answer.
Ask for the fix in the customer’s words, follow it on a timeline anyone understands, and get the reply ready when it’s live. No specs, no PRs, no engineer needed to translate.
5 deliveries on us, no card needed.
Before
You open a ticket, wait for someone technical to get it, ask in the channel whether it’s done, and tell the customer “we’re looking into it”.
With Alfrig
You explain the problem, answer one or two questions, follow the timeline, and reply to the customer the day it goes live.
1Support and CS
Ask the way you talk
Type or speak, attach a screenshot or a screen recording, or paste the ticket link. Alfrig shapes the request for you.
2Support and CS
Answer with one click
When something is missing, the question is simple and comes with options: one click in the Alfrig alert, or the Answer button in Slack.
3Support and CS
Follow along without chasing status
In Progress, the My requests filter shows just yours: received, understood, fixed in test, released, live, with when each one is expected.
4Support and CS
Tell the customer at the right time
When it reaches production, you get an alert and a draft reply.
You see your requests, in business language. Specs, code and repository names stay with your engineers.
FAQ
What Support asks
Do I need to know anything technical?+
No. Say what the customer saw and what should have happened. Alfrig asks the rest, with options to click.
What if I explain it wrong?+
Alfrig confirms what it understood when in doubt, and a screenshot or screen recording settles most cases. If the delivery isn’t right, you ask for the change on the request itself.
Can I break something?+
No. Every fix is checked by another agent and by the tests, and only goes live the way your engineers set it up.
Does it work from Slack?+
Alerts arrive in Slack with buttons to reply and approve. Opening a request is done in the chat with Alfrig, with a label in your tracker or through the tracking link.
Can people without an account follow along?+
Yes. Every request has a link with its timeline that opens without logging in.
And your engineers?
They still decide what goes live. Send this to whoever looks after the code so they can connect your system.
What do you need to fix today?
What do you need?Write to Alfrig. It asks what’s missing and sees it through.5 deliveries on us, no card needed.